Support Policy Page

 Support Policy for Creddyfy E-commerce marketplace platform:

_Creddyfy Support Policy_

At Creddyfy, we're committed to providing you with excellent support to help you succeed on our platform. This Support Policy outlines the support services we offer, the types of issues we can assist with, and how to contact us.

_Support Services_

We offer the following support services:

1. *Technical Support*: We'll help you with technical issues related to our platform, such as login issues, payment processing, website and mobile app functionality.

2. *Account Support*: We'll assist you with account-related issues, such as account setup, verification, and management.

3. *Order Support*: We'll help you with order-related issues, such as order tracking, cancellations, and refunds.

4. *Seller Support*: We'll provide guidance and support to sellers on our platform, including help with listing products, managing inventory, and resolving disputes.

_Support Channels_

You can contact us through the following support channels:

1. *Email*: mailto:support@creddyfy.com

2. *Phone*: +2349013772844

3. *Live Chat*: Available on our website and mobile app

4. *Support Ticket*: You can submit a support ticket through our website or mobile app

_Support Hours_

Our support team is available to assist you during the following hours:

1. *Monday to Friday*: 9am to 6pm [time zone]

2. *Saturday and Sunday*: 10am to 5pm [time zone]

_Response Times_

We strive to respond to all support requests within:

1. *2 hours*: For urgent issues, such as technical problems or payment issues

2. *4 hours*: For non-urgent issues, such as account or order-related issues

_Resolution Times_

We aim to resolve all support issues within:

1. *24 hours*: For urgent issues

2. *3-5 business days*: For non-urgent issues

_Limitations_

While we'll do our best to assist you, there may be certain issues that are outside our control or scope. These include:

1. *Third-party services*: Issues related to third-party services, such as payment gateways or shipping providers

2. *Internet connectivity*: Issues related to internet connectivity or browser compatibility

3. *User error*: Issues caused by user error or misuse of our platform

_Changes_

We reserve the right to modify this Support Policy at any time. Changes will be effective immediately upon posting on our platform.

_Contact Us_

If you have any questions or concerns about our Support Policy, please contact us at mailto:support@creddyfy.com.

By using Creddyfy, you acknowledge that you've read, understood, and agreed to this Support Policy.

_Thanks for choosing Creddyfy!_